The Data Protection Act
Under the Data Protection Act, we have a legal duty to protect any information we collect from you. We use appropriate technologies to safeguard your data, and keep strict security standards to prevent any unauthorised access to it.
This site is powered by the Sage Pay payment system which means that your credit card details are fully encrypted using the most sophisticated e-payment software.
Poetry Bookshop Online is committed to protecting the privacy of its customers and of other users of the site.
Poetry Bookshop Online protects the privacy of our site's users and of our customers' personal information. Such information will only be used to assist the efficient processing of your orders and requests.
Personal information, such as your name, order details and delivery address, is only shared with third parties directly involved in the fulfilment of an order. Poetry Bookshop Online does not sell personal information to third parties.
Use of credit and debit card information
Poetry Bookshop Online does not see or store any information from credit or debit cards.
As you make a purchase you will be asked to complete a secure payment form.
This is held on the Sage Pay servers and is protected by secure server software offering the highest levels of data encryption. This ensures that all of the information entered on the secure payment form is encrypted.
All communications between Poetry Bookshop Online and Sage Pay that relate to your orders are conducted using unique reference codes. These enable both parties to identify an order and a customer without requiring Poetry Bookshop Online to have access to credit or debit card information.
For more information about Sage Pay, click here.
How Poetry Bookshop Online uses the information you give us
When you place an order we will ask for your name, email address and delivery address. We use this information to process and fulfil your orders and to enable you to keep track of the progress of your order. Once you have entered these details you need not do so again, simply click on Login or My Account and you will see details of previous orders and your chosen delivery address. You will not see your credit or debit card details because we do not hold this information.
Poetry Bookshop Online may use the personal information you give us, when you place an order, or contact us, to inform you of new titles and features on the site as well as special offers and promotions we think could be of interest to you. You will always be given the opportunity to opt out of receiving such information and if at any time you change your mind and no longer wish to receive emails from us, please let us know.